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Membership Services Associate POSTED: Oct 18 Salary: 40,000.00 - 50,000.00 Location: Washington, DC Employer: National Association of Student Financial Aid Administrators (NASFAA) Type: Full Time - Experienced Categories: Customer Service and Support, Membership Preferred Education: 4 Year Degree

About National Association of Student Financial Aid Administrators (NASFAA) The National Association of Student Financial Aid Administrators (NASFAA) is a non-profit membership association that represents more than 18,000 financial aid professionals at nearly 3,000 colleges, universities, and career schools across the country. NASFAA is the largest postsecondary education association with institutional membership in Washington, DC and the only national association with a primary focus on student aid legislation, regulatory analysis, and training for financial aid administrators. View all our jobs

The National Association of Student Financial Aid Administrators (NASFAA) is a non-profit membership association that represents more than 18,000 financial aid professionals at nearly 3,000 colleges, universities, and career schools across the country. NASFAA is the largest postsecondary education association with institutional membership in Washington, DC and the only national association with a primary focus on student aid legislation, regulatory analysis, and training for financial aid administrators. NASFAA seeks a reliable and experienced professional to join our team as a Membership Services Associate. The successful candidate will: Provide daily, one-on-one assistance to members by phone, email, and online chat. Keep the membership database up-to-date with member and non-member information. Assist members with updating their online profiles and staff listings. Assist with event registrations, including the annual conference. Fulfill member requests (invoices, letters, publications, etc.) by email and mail. Apply payments to member accounts and assist with monthly invoice mailings. Assist with recruitment and retention activities, including new member activities. Other duties as assigned.

Job Requirements: Bachelor?s degree and at least 2 years of experience working in a customer service capacity, preferably within an association or professional society. Positive and professional demeanor, with a strong customer service orientation combined with excellent interpersonal, oral, and written skills. Proficiency with MS Office software (Word, Excel, and Outlook) is expected. Knowledge of association management system (especially iMIS), a big plus. Attention to detail and deadline oriented. Able to work both independently and as a member of a team. This is a DC-based position. Qualifications: The ideal candidate has demonstrated experience in excellent customer service, preferably in a membership association, and is able to communicate effectively in all settings. Familiarity with association database software, a plus. Minimal HTML editing ability, also a plus. Salary: $40-$50,000 per year, dependent upon experience and qualifications. Excellent benefits including medical, dental, life, and 401K. NASFAA is an equal opportunity employer. For more complete information about NASFAA, please visit www.nasfaa.org.? Interested applicants can apply online in the NASFAA Career Center or email a resume and cover letter to apply@nasfaa.org. Please include "Membership Associate" in the subject line.

National Association of Student Financial Aid Administrators (NASFAA)

Washington DC

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Source: http://careers.bpwusa.org/jobs/4957950/membership-services-associate

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